Training Operations Manager

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTraining Full time ₱750,000 - ₱900,000
Job Title: Training Operations Manager

This role focuses on developing training evaluation tools, monitoring staff performance, and identifying training needs. We are looking for a detail-oriented individual who can review, develop, and implement standard training materials (presentations, handouts, manuals, monitoring/evaluation tools, and other resources). The ideal candidate will have experience in managing staff attendance, reviewing trainers' output to ensure data integrity, and coordinating with QA Coordinators to gather information on unsatisfactory customer service or call handling practices.

Key Responsibilities:
  • Training Materials Development:
    • Review, develop, and implement standard training materials (presentations, handouts, manuals, monitoring/evaluation tools, and other resources).
    • Assist in establishing training KPIs.
  • Staff Performance Monitoring and Development:
    • Initiate performance improvement schemes and enhance team skills through training, monitoring, coaching, and counseling.
    • Review trainers' output to ensure data integrity.
    • Manage staff attendance.
  • Training Needs Identification:
    • Review and resolve challenges encountered during training.
    • Coordinate with QA Coordinator to gather information on unsatisfactory customer service or call handling practices.
    • Identify best practices for agent development and coordinate with the Training Manager.
  • Performance Report Generation:
    • Consolidate special skills and training reports; update the Training Manager.
    • Review post-training evaluations and coordinate with the team to resolve issues.
  • Planning and Scheduling:
    • Develop a calendar detailing training types offered and delivered.
    • Maintain a learning-conducive environment.
Qualifications:
  • College graduate of any course.
  • 2-4 years of management and training experience.
Skills & Competencies:
  • Excellent in MS Office.
  • Collaboration and issue resolution.
  • Monitoring and Coordination.
  • Motivating People.
  • Data Management.
  • Training, Teaching & Instructing.
  • Program Management.

  • Training Supervisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTraining Full time ₱900,000 - ₱1,200,000

    Are you an experienced professional with a passion for training and development? We have an exciting opportunity for a Training Supervisor to join our team. In this role, you will play a key part in the delivery of high-quality training programs that meet the needs of our clients.Key Responsibilities:Developing training evaluation tools and documents to...

  • Training Manager

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Ace Hardware Full time ₱360,000 per year

    *Responsible for delivering in-store training and coaching focused on product knowledge, customer service, and selling skills.Willingness to travel in Northern MindanaoJob Type: Full-timePay: From Php30,000.00 per monthWork Location: In person

  • supervisor, training

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱104,000 - ₱130,878 per year

    Overview:Role: Supervisor, TrainingResponsibilities:Main Objectives and Duties:Development of Training Evaluation Tools and DocumentsReview, develop/modify, and implement standard training materials (presentations, handouts, manuals, monitoring/evaluation tools, and other resources).Assist the Training Manager in establishing training KPIs.Monitor and advise...

  • supervisor, training

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time

    OverviewRole: Supervisor, TrainingResponsibilitiesDevelopment of Training Evaluation Tools and DocumentsReview, develop/modify, and implement standard training materials (presentations, handouts, manuals, monitoring/evaluation tools, and other resources).Assist the Training Manager in establishing training KPIs.Monitor and advise on the training management...

  • Training Supervisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱30,000 - ₱45,000 per year

    Job Title: SUPERVISOR, TRAININGWork set-up: Onsite (CDO)Job SummaryMain objectives and duties:1. Development of training evaluation tools and/or documentsReviews, develops/modifies, and implements standard training materials including presentations, handouts, manuals, monitoring/evaluation tool and other resource materials.Assists the training manager in...

  • Training and Development Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeDevelopment Full time ₱350,000 - ₱499,000

    Job OverviewWe are seeking an accomplished Training and Development Expert to lead our new hire training programs and drive operational excellence through continuous learning and development.Main Responsibilities:Design, deliver, and continuously improve engaging training programs for career advancement, leadership roles, and communication skills.Develop...

  • Train and Develop Staff

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeOperations Full time ₱800,000 - ₱1,000,000

    Job Title: Operations ManagerThis is a managerial position responsible for supervising and training staff to enhance their skills and performance.Main Responsibilities:Training and DevelopmentDesign and implement standard training materials and tools.Establish training KPIs and monitor the training management system.Provide data-driven insights to improve...

  • Operations Manager

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines JoyRide Superapp Full time $104,000 - $130,878 per year

    We are looking for a hands-on and results-driven Operations Manager. This role is crucial to ensuring a smooth, efficient, and customer-friendly experience for our walk-in applicants and driver-partners.Responsibilities:Oversee the verification and processing of driver-partner applicants.Supervise cashiering operations and gear sales transactions.Ensure...

  • Zoho Operations Manager

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeZoho Full time ₱3,600,000 - ₱4,800,000

    Job Title: Zoho Operations ManagerWe are seeking an experienced professional to manage the migration of our jewelry company's operations to Zoho. The ideal candidate will lead the transition, ensuring seamless integration between Zoho and QuickBooks.The successful candidate will be responsible for migrating company data and processes to Zoho (inventory,...

  • hrd training officer

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Axelum Resources Corp. Full time ₱600,000 - ₱1,000,000 per year

    About the role: As the HRD Training Officer at Axelum Resources Corp., you will play a crucial role in driving the company's talent development and training initiatives. Based in Misamis Oriental, Northern Mindanao, this full-time position will see you responsible for designing, implementing and evaluating training programs that align with the organisation's...