Exceptional Customer Support Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱18,000
Job Overview

We are seeking a Customer Service Associate to provide exceptional support to our clients. This role involves interacting with customers via various channels, resolving routine issues, and ensuring that service meets contractual requirements.

Main Responsibilities
  • Offer customer service support and resolve routine problems regarding client products or services
  • Ensure the delivered service to customers meets contractual Key Performance Indicators ('KPIs')
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work, including notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
Key Qualifications

We are looking for a candidate with strong customer service orientation, effective communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate will be courteous, dependable, and able to adapt to changes quickly.

Career Framework Role

This role is suitable for individuals who have a basic skill set and are starting to demonstrate familiarity with client terminology, operating standards, and procedures. However, program/product specific knowledge is lacking, and close supervision is required.



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