Delivering Exceptional Customer Experience Specialist
1 week ago
This role involves delivering exceptional customer service via multiple channels, ensuring client requirements are met and resolved efficiently.
Key Responsibilities:- Meet contractual service delivery KPIs
- Clarify customer needs, utilize decision-support tools for resolution
- Listen attentively to customer concerns, demonstrate empathy and rapport-building skills
- Maintain basic knowledge of client products and services
- Prepare accurate work, notate accounts as required
- Participate in activities enhancing customer satisfaction and business performance
- Offer additional products and services
- Track, document, and retrieve information in call tracking database
The ideal candidate will possess strong customer service orientation, excellent communication skills, and the ability to multitask in a fast-paced environment.
Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
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