Bilingual Customer Support Specialist

21 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱30,000
Job Overview

We're seeking a highly skilled Bilingual Customer Support Specialist to join our growing team.

This role involves delivering exceptional customer service and support via various channels. You'll be the first point of contact for customers, providing timely resolutions to their inquiries.

  • Key Responsibilities:
  • Handle inbound and outbound calls in a professional manner
  • Resolve customer issues using best practices
  • Collaborate with internal teams to resolve complex inquiries
  • Document customer interactions and claims accurately
  • Stay up-to-date on product knowledge and processes
  • Foster strong relationships with customers and colleagues

To excel in this role, you'll need excellent communication skills, both written and verbal. You should also possess basic proficiency in Microsoft Office Suite, familiarity with Windows operating systems, and reliable time management skills.

We offer a competitive compensation package, including comprehensive benefits, career growth opportunities, and a dynamic work environment.

MCI is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace where every employee feels valued and respected.



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