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Customer Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Neksjob. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Respond to incoming calls and emails from customers, providing timely and effective solutions to their queries and concerns.
- Provide accurate and up-to-date information about our products and services, as well as troubleshoot any technical issues that may arise.
- Work closely with our internal teams to resolve customer complaints and issues in a professional and courteous manner.
- Develop and maintain a thorough understanding of our products and services, as well as industry trends and best practices.
- High school graduate (old curriculum) or Senior High School graduate (new curriculum)
- Excellent English communication and interaction skills
- At least 2 years of BPO experience
- Willingness to work on-site
- 13-24 months of customer service experience
- Competitive salary
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities
- Promotion within the company
- Comprehensive healthcare benefits