Digital Systems Support Specialist
18 hours ago
Olive and Vine Inc. is seeking a highly skilled and dedicated Digital System Support Specialist to join our team. As a key member of our digital support team, you will be responsible for assisting in the implementation of new ERP systems and handling daily digital tasks.
Key Responsibilities:- ERP System Implementation Support: Assist the consultant in setting up and integrating ERP systems, ensuring data from existing sources is correctly imported and structured within the ERP system, and providing ongoing support and troubleshooting for the new ERP system.
- Data Visualization and BI: Create and manage dashboards and reports to provide actionable insights for factory operations, utilize BI tools to analyze data and generate meaningful visualizations, and ensure real-time data monitoring and updates within the system.
- Daily Digital Tasks: Create, edit, and manage digital content across various platforms, implement and optimize SEO strategies to enhance online visibility, and utilize ChatGPT to automate routine tasks, generate reports, and support communication.
- Training and Documentation: Develop user guides and training materials for staff on how to use the new ERP system and BI tools, conduct training sessions for factory staff on ERP functionalities and data visualization techniques, and document processes and procedures for system usage and digital tasks.
- Collaboration and Communication: Work closely with the consultant and other team members to ensure smooth system implementation, communicate effectively with staff to gather requirements and feedback, and coordinate with different departments to ensure all digital needs are met.
- Bachelor's degree in information technology, Computer Science, Digital Marketing, or a related field.
- Experience with ERP systems and data visualization tools.
- Familiarity with ChatGPT or other AI-driven automation tools.
- Strong understanding of SEO and digital content management.
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage multiple tasks simultaneously.
- High attention to detail and ability to adapt to changing priorities.
- Experience with remote work and virtual collaboration tools.
- Experience in system implementation and support.
- Basic knowledge of programming languages such as Python.
- Basic knowledge of cloud computing concept, and system implementation in both front and back end.
This is a remote work position with occasional on-site visits as needed. Flexible working hours to accommodate collaboration with international teams.
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