Customer Support Ambassador

6 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000
Job Overview

The Customer Support Specialist role is pivotal in delivering exceptional support to clients and ensuring a positive customer experience. The ideal candidate should be a fast learner, technically adept, and experienced in providing top-notch customer support.

Main Responsibilities
  • Provide prompt and efficient support to clients through various channels, including phone, email, and chat software.
  • Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
  • Participate in quality assurance initiatives and training programs.
Required Skills and Qualifications
  • Professional English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.
Benefits

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply.


About the Role

This is an exciting opportunity to contribute to the success of our clients through outstanding service and support. If you have a strong desire to make a difference, possess excellent communication skills, and can work well under pressure, we encourage you to apply for this challenging role.

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