Customer Advocate Expert

2 days ago

Manila, National Capital Region, Philippines beBeeAmbassador Full time ₱900,000 - ₱1,200,000

Customer Support Ambassador

About the Job

This role offers an exciting opportunity to join our global organization as a Customer Support Ambassador. You will be the primary point of contact for our clients, handling all customer communications and issues from initial contact until resolution.

You will also play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.

  • Provide exceptional customer service through timely and effective communication via Intercom and occasional phone conversations.
  • Collaborate with internal stakeholders to resolve customer issues and escalate bugs or missing information to the development team.
  • Collect and analyze customer feedback to influence product direction and identify areas for improvement.
  • Develop and maintain documentation such as knowledge base articles to support customer success.
  • Work closely with Key Account Managers, Retention, Implementation, and Marketing teams to drive business growth.
Responsibilities
  1. Be a subject matter expert in Ignition, possessing a deep understanding of its capabilities and features.
  2. Own customer communications, resolving issues efficiently and effectively.
  3. Engage with customers to collect feedback, identifying opportunities for product enhancement.
  4. Collaborate with the development team to troubleshoot issues, develop solutions, and improve processes.
  5. Develop and maintain accurate and up-to-date knowledge base resources.
Qualifications
  • Prior experience in a customer-facing role, preferably in software support.
  • Proficiency in various software systems, including Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, Atlassian, and Intercom.
  • Excellent written and verbal communication skills for creating professional documents and presentations.
  • Strong time management and organizational skills for prioritizing tasks and meeting deadlines.
  • Ability to handle criticism and provide robust, articulate dialogue while maintaining an open mind.
  • Autonomy and teamwork skills for working independently and collaboratively within a global organization.
What We Offer
  • A competitive salary and employee stock options from day one.
  • Health, dental, and vision benefits from day one.
  • An education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
EEO Statement

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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