
Technical Support Specialist Work Setup: Full Onsite
4 days ago
We are seeking a skilled technical support specialist to provide assistance to our customers.
Key Responsibilities- Offer technical guidance via phone, email, or web chat.
- Resolve customer issues through restorative or maintenance actions.
- Respond to problems based on established procedures.
- Track incidents and calls accurately.
- Minimum 2 years of post-secondary education or equivalent diploma.
- Excellent English communication skills.
- Strong customer service abilities.
- Ability to meet performance expectations.
- Experience in PC hardware and software troubleshooting.
- Prior experience in software application support is a plus.
- Prior BPO experience in technical support is a plus.
We offer a competitive compensation package and opportunities for career growth.
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