Full Time Onsite Helpdesk Technician

2 days ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱12,000 - ₱15,000
Technical Support Specialist">

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.



Key Responsibilities:">
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  • Respond to client inquiries via telephone, email, or web chat in a timely and professional manner.

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  • Provide technical assistance and troubleshooting to resolve client issues.

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  • Analyze and resolve complex technical problems using advanced diagnostic tools and techniques.

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  • Develop and implement effective solutions to prevent recurring issues.

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  • Collaborate with cross-functional teams to identify and address technical issues.

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Requirements:">
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  • A minimum of 2 years of experience in technical support or a related field.

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  • Excellent communication and interpersonal skills.

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  • Strong problem-solving and analytical skills.

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  • Ability to work effectively in a fast-paced environment.

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  • Proficiency in PC hardware and software troubleshooting.

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  • Familiarity with ticketing systems and customer relationship management (CRM) software.

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Working Conditions:">
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  • This is a full-time position requiring a minimum of 40 hours per week.

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  • The ideal candidate must be willing to work in different shifts, including evenings and weekends.

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  • Onsite work at the iMET BPO facility is required.

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Employment Details:">
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  • Seniority level: Entry-level.

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  • Employment type: Full-time.

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  • Job function: Information Technology.

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  • Industries: IT Services and IT Consulting.

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