Relationships and Engagement Lead

6 days ago


Manila, National Capital Region, Philippines PHILIPPINE FISHING GEAR INDUSTRIES, INC Full time
Responsibilities:
  1. Develop and implement customer engagement strategies to guide all phases of customer interactions.
  2. Maintain high standards of customer satisfaction by ensuring that customer relations team members meet established standards.
  3. Analyze and resolve customer complaints efficiently and effectively.
  4. Provide coaching and training to customer relations team members on customer care best practices.
  5. Identify areas for process improvement and implement changes to enhance customer satisfaction.

Qualifications:

  • Graduate of any 4-year course.
  • At least 4-6 years of experience in customer relations, preferably in the real estate industry.

About Us:
PHILIPPINE FISHING GEAR INDUSTRIES, INC is a leading manufacturer of fishing gear and equipment. We are committed to delivering high-quality products and exceptional customer service.



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