Engagement Expert

4 days ago


Manila, National Capital Region, Philippines The Moment Group Full time
About The Moment Group

We are a dynamic company that values innovation and customer satisfaction.

We are seeking a Customer Engagement Manager to join our team and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities

Customer Relationship Management:

  • Develop and maintain strong, long-term relationships with key clients.
  • Act as the primary point of contact for customer inquiries, concerns, and escalations.
  • Proactively engage with customers to understand their needs and ensure satisfaction.

Customer Retention & Loyalty:

  • Identify potential churn risks and implement proactive retention strategies.
  • Develop initiatives to increase customer loyalty and lifetime value.
  • Collaborate with sales and product teams to identify upsell and cross-sell opportunities.

Customer Experience Strategy:

  • Work with marketing and product teams to enhance the overall customer journey.
  • Analyze customer feedback to improve engagement strategies.
  • Lead initiatives to streamline onboarding and ongoing support processes.


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