Engagement Expert
4 days ago
We are a dynamic company that values innovation and customer satisfaction.
We are seeking a Customer Engagement Manager to join our team and contribute to our mission of delivering exceptional customer experiences.
Key ResponsibilitiesCustomer Relationship Management:
- Develop and maintain strong, long-term relationships with key clients.
- Act as the primary point of contact for customer inquiries, concerns, and escalations.
- Proactively engage with customers to understand their needs and ensure satisfaction.
Customer Retention & Loyalty:
- Identify potential churn risks and implement proactive retention strategies.
- Develop initiatives to increase customer loyalty and lifetime value.
- Collaborate with sales and product teams to identify upsell and cross-sell opportunities.
Customer Experience Strategy:
- Work with marketing and product teams to enhance the overall customer journey.
- Analyze customer feedback to improve engagement strategies.
- Lead initiatives to streamline onboarding and ongoing support processes.
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