Customer Engagement Specialist

1 day ago


Mandaue City, Central Visayas, Philippines ACE GROUP OF COMPANY Full time

Company Overview

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As a leading organization, ACE GROUP OF COMPANY strives to build lasting relationships with our customers and partners.

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Job Description

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The ideal candidate for the Marketing Staff position will have a passion for delivering exceptional customer experiences, ensuring walk-in customers receive personalized attention and accurate information about our products and prices.

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This role involves not only managing client relationships but also staying up-to-date with product information, market trends, and competitor analysis.

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Key responsibilities include:

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  • Maintaining accurate records of customer interactions using the Customer Logbook.">
  • Providing customers with contact information and ensuring timely follow-up communications.">
  • Capturing product images and uploading them to our website to enhance our online presence.">
  • Maintaining a clean and organized display area, reflecting positively on our brand.">
  • Communicating effectively with customers to understand their needs and preferences.">
  • Gathering feedback from customers to continuously improve customer service.">
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Required Skills and Qualifications

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Candidates for this role should possess strong communication and interpersonal skills, as well as a proven track record of delivering excellent customer service.

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Product knowledge, time management, and organizational skills are also essential in meeting deadlines and achieving sales targets.

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Benefits

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We offer a range of benefits that support employees' personal and professional growth, including ongoing training and development opportunities.

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Others

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We value diversity and inclusivity in our workplace, promoting a culture of respect and open communication among team members.



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