Customer Service Representative International Airline Account Specialist

23 hours ago


Cebu City, Central Visayas, Philippines JK Network Services Full time

About the Role:

We are seeking a skilled and experienced Customer Service Representative to join our team as an International Airline Account Specialist. In this role, you will be responsible for providing exceptional customer service to airline clients, resolving issues and concerns in a timely and professional manner.

Key Responsibilities:

  • To handle customer inquiries and complaints related to international airline services
  • To resolve issues and concerns in a fair and professional manner
  • To provide information and support to customers regarding airline policies and procedures
  • To work closely with airline clients to understand their needs and requirements
  • To maintain accurate records of customer interactions and issue resolutions

Requirements:

To be successful in this role, you will need to have at least 1 year of call center experience in a voice support environment, with a minimum of 6 months' experience working with an airline account. You should also have experience with GDS tools and omnichannel platforms. Additionally, you should possess excellent English communication skills, both verbal and written.

About Us:

JK Network Services is a leading provider of business process outsourcing solutions. We are committed to delivering high-quality services to our clients and strive to build long-term relationships based on trust and partnership. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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