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Service Transition Specialist
3 weeks ago
Metrobank is dedicated to cultivating future leaders through opportunities that enhance skills and unlock talents. In this role, you will have the chance to contribute to the bank's strong heart for the community, giving back and making worthwhile contributions to national economic and social development.
Key Responsibilities- Directly reports to the Service Management Division Head, responsible for managing the service transition lifecycle from early engagement to closure.
- Drives ITG-SMD units' vendor software maintenance and licensing agreements review process and vendor performance evaluation.
- Works closely with ITG stakeholders to monitor project line-ups, timelines, and execution, ensuring operational readiness and supportability.
You will also be responsible for enforcing meticulous examination of new and renewals of software maintenance and licensing agreement details, focusing on maintenance and support services, SLAs, and essential elements to identify potential risks or issues.
