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ITIL Service Transition Expert

3 weeks ago

Manila, National Capital Region, Philippines Prov International (Philippines) Inc Full time

Job Overview

We are seeking a highly skilled ITIL Service Transition Expert to join our team. The ideal candidate will have a strong background in service transition, with a minimum of 2 years of experience in this field. Experience with ServiceNow is also required.

In this role, you will be responsible for managing the service transition process, ensuring that it is aligned with business objectives and meets customer needs. You will also be responsible for developing and implementing process improvements to drive continuous growth and efficiency.

  • Manage the service transition process, ensuring alignment with business objectives and customer needs.
  • Develop and implement process improvements to drive continuous growth and efficiency.
  • Work closely with stakeholders to ensure that service transition is aligned with business objectives.
  • Develop and maintain metrics to measure the effectiveness of service transition initiatives.

Required Skills and Qualifications

  • Minimum 2 years of experience in service transition.
  • Experience with ServiceNow.
  • Strong understanding of ITIL processes, particularly the Service Transition module.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and develop strategic recommendations.