Professional Customer Advocate

We are seeking a skilled customer service representative to support our clients across various projects. This is a full-time, on-site position that requires excellent communication skills and the ability to handle inbound inquiries.

• Provide solutions to customer issues in a timely and professional manner.
• Thoroughly learn clients' products and services to deliver accurate information.
• Maintain existing relationships with professionalism and build trust with customers.
• Escalate customer dissatisfaction when necessary and resolve issues empathetically within the first interaction.

Additionally, you will be responsible for meeting performance targets, handling multiple customer interactions simultaneously, and working collaboratively as part of a team. If you are confident, fully engaged, and dedicated, we encourage you to apply for this role.

• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with team and customers.

• HMO Coverage plus a dependent.
• Rank & File: ₱100,000 coverage.
• Supervisors/Managers: ₱120,000 coverage.
• Dental Coverage.
• In-house dental assistance worth ₱5,000.
• Free meal during training.
• Career growth and learning.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and workplace safety measures.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Social engagement and recognition programs.

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of our company to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

At our company, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at our company are based solely on merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect. We do not discriminate or harass on the basis of any protected characteristic.