Business Customer Advocate

10 hours ago


San Fernando, Central Luzon, Philippines beBeeSkill Full time $60,000 - $80,000
Customer Support Role

This position is the primary point of contact for clients—providing assistance and guidance in navigating business incorporation, accounting, audit, and compliance procedures.

We are seeking a skilled customer support professional to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities:
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when necessary
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service delivery
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Required Skills and Qualifications:

Must-Have:

  • Great Communication: Outstanding English (written and spoken) skills
  • Tech-Savviness: Experience with Zendesk, Aircall, Slack, and Gmail is highly beneficial
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Work Readiness: Self-motivated with a quiet workspace and stable internet connection

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