
Business Customer Advocate
10 hours ago
This position is the primary point of contact for clients—providing assistance and guidance in navigating business incorporation, accounting, audit, and compliance procedures.
We are seeking a skilled customer support professional to deliver fast, empathetic, and solutions-driven support across languages and time zones.
Key Responsibilities:- Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through digital platforms (e.g., onboarding, document submissions)
- Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when necessary
- Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service delivery
- Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Must-Have:
- Great Communication: Outstanding English (written and spoken) skills
- Tech-Savviness: Experience with Zendesk, Aircall, Slack, and Gmail is highly beneficial
- Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
- Remote-Work Readiness: Self-motivated with a quiet workspace and stable internet connection
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