Chief Customer Advocate

1 day ago

San Fernando, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Customer Experience Position Overview

We are seeking a skilled professional to lead our customer experience team. The ideal candidate will possess excellent communication skills and be able to manage team members effectively.

Key Responsibilities:
  • Manage customer feedback and insights to inform business decisions.
  • Lead and manage team leaders and members with various scopes and performance indicators.
  • Develop and implement strategies to improve the customer shopping experience.
  • Collaborate with cross-functional teams to drive customer-centric initiatives.
Requirements:
  • 2+ years of experience in a similar role.
  • Strong command of the English language, both spoken and written.
  • Proven leadership and management skills.
  • Excellent problem-solving skills and ability to address challenges.
  • Continuous learning and growth mindset.
  • Strong interpersonal and communication skills; positive work attitude.
  • Good analytical skills and problem-solving abilities.
  • Ability to follow up and monitor action items and KPIs effectively.
  • Responsible team player who collaborates well with others.
  • Decisive and able to make sound independent decisions.
  • Skills in conflict resolution, decision-making, crisis management, and integrating customer feedback.
What We Offer:
  • Opportunity to collaborate with world-class talents in a dynamic environment.
  • Professional and personal growth opportunities.
  • A safe, inclusive space that values diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Comprehensive benefits, including remote work, paid holidays, learning subsidy, and more.

Apply now to join our team and take on this exciting opportunity

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