Sales Support Specialist for Global Apps

1 month ago


Manila, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About Eteam Workforce Private Corporation


We are a leading company in the field of global app sales, dedicated to providing exceptional support to our clients. Our team is comprised of highly skilled professionals who work together to ensure seamless sales operations.



Job Overview:

We are seeking an experienced Sales Support Specialist to join our Global App Commercial Desk team. The successful candidate will be responsible for supporting Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners with app questions during the sales cycle. This is a critical role that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:


  • Serve as the point of contact for app-related inquiries from Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners.
  • Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
  • Provide guidance on general app processes and policies to Enterprise Advocates, Loyalty Advocates, EDO Analysts, and other sales support team members.
  • Partner with cross-functional teams, including Deal Desk and other groups, to support the sales cycle.
  • Collaborate with content managers and business process analysts to create process documentation for the App Commercial Desk.
  • Provide user feedback to technical teams regarding unusual system behavior or testing phases of new technologies that support Atlassian's internal app sale operations.
  • Offer comprehensive feedback to Marketplace Partners on non-standard deal pipeline.


Requirements:

To succeed in this role, you must have:




  • Experience in sales, preferably international or shared services.
  • Excellent customer service skills, particularly when interacting with stakeholders and marketplace partners.
  • The ability to participate in daily video chats to support stakeholders, peers, management, customers, and partners.
  • Outstanding verbal and written communication skills.
  • High proficiency in Excel, including creating ad-hoc formulas.
  • Working knowledge of Confluence and sales service desk tools (salesforce experience is a plus).
  • A minimum of one year of experience providing direct customer support.
  • A strong sense of ownership for resolving support requests.
  • Strong customer service background, ability to work under tight deadlines, and balance multiple deal support requests.


Salary Information:

The estimated salary for this position is Php35,000 - Php40,000 per month, depending on qualifications and experience.

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