Customer Service Liaison

4 weeks ago


Pasig, National Capital Region, Philippines Meta Solutions Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Meta Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their travel experiences are seamless and enjoyable.

Key Responsibilities
  • Assist with Travel Bookings: Handle reservations for flights, hotels, car rentals, and other travel-related services.
  • Provide Travel Information: Offer detailed information about destinations, transportation options, travel requirements, and accommodations.
  • Manage Customer Inquiries: Respond to customer questions and concerns via phone, email, or chat regarding travel plans and bookings.
  • Handle Changes and Cancellations: Process modifications, cancellations, and refunds for travel reservations as requested by customers.
  • Resolve Issues: Address and resolve travel-related issues, such as booking errors, lost reservations, or itinerary changes.
  • Upsell and Recommend Services: Suggest additional travel services or upgrades that may enhance the customer's travel experience.
  • Maintain Customer Records: Update and maintain accurate records of customer interactions, bookings, and preferences.
  • Ensure Compliance: Follow company policies, industry regulations, and legal requirements related to travel bookings and customer data.
  • Provide Support During Emergencies: Assist customers with travel disruptions caused by events such as flight cancellations, natural disasters, or personal emergencies.
  • Collaborate with Service Providers: Liaise with airlines, hotels, car rental companies, and other service providers to fulfill customer needs and resolve issues.
Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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