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Customer Service Liaison

1 month ago

Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time
About You

We are seeking a highly skilled and experienced Customer Service Representative to join our team at PH Global Jet Express Inc. Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Maintain a positive and empathetic attitude towards customers
  • Answer calls and emails based on customer inquiries
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with related departments as necessary
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Monitor delivery status and update client information and transaction activity in the system
  • Process transactions in the system – Orders, forms, and applications
  • Identify issues to escalate to supervisors/team leaders
  • Complete call logs and reports
  • Verify customer information and instructions
About the Role

This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to make a real difference in the lives of our customers. If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we would love to hear from you.