Care Coordinator

1 day ago

Taguig, National Capital Region, Philippines beBeeHealthcare Full time ₱2,500,000 - ₱3,500,000
Scheduling & Care Coordination Specialist

Job Title: Scheduling & Care Coordination Specialist
Location: Fully Remote
Employment Type: Full-Time

Position Overview:

We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks.

Key Responsibilities:

  • Scheduling Management
    • Develop and maintain accurate schedules for clinicians and clients
    • Ensure appropriate client-to-clinician ratios
    • Serve as the primary point of contact for scheduling inquiries from clients and staff
  • Assessments Coordination
    • Schedule assessments and reassessments in a timely and organized manner
  • Care Coordination
    • Coordinate care across multiple disciplines
    • Arrange substitute clinicians when needed to ensure uninterrupted services
  • Client & Staff Communication
    • Answer incoming calls and respond to inquiries with professionalism and urgency
    • Maintain consistent and clear communication via phone and email with families and staff
  • Record & Document Management
    • Maintain and audit client records for accuracy and compliance
    • Ensure timely documentation and updates in relevant systems
  • Reception Oversight
    • Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
  • Front-End Billing & Authorization Management
    • Verify insurance benefits and monitor ongoing eligibility
    • Track changes in coverage and authorization status
    • Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking

Requirements:

  • Proven experience in scheduling, administrative support, or healthcare coordination
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
  • Prior experience in a healthcare or therapy-based setting is a plus

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