Homecare Scheduler

2 days ago

Taguig, National Capital Region, Philippines beBeeCaregiver Full time $55,000 - $65,000
Job Overview

The role of Homecare Scheduler is critical in delivering high-quality home care services. The scheduler plays a key role in ensuring seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs.

This position serves as a link between clients, caregivers, and the scheduling team, maintaining strong communication and resolving scheduling conflicts promptly.

The scheduler enhances client satisfaction and operational efficiency in delivering consistent home care services.

Key Responsibilities:
  • Scheduling (70%): Assign caregivers based on client needs, skills, and availability, planning for staffing gaps. Adjust schedules for emergencies, last-minute absences, and urgent client needs. Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts. Act as the main contact for caregivers, handling availability, assignments, and policy updates. Address client inquiries and assist with onboarding new clients into the scheduling system. Maintain accurate records in scheduling software, tracking availability and backup schedules. Resolve scheduling conflicts and caregiver disputes efficiently.
  • Bookkeeping (30%): Keep financial records updated in QuickBooks, auditing and reconciling reports. Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing. Ensure timely invoicing and payment collection from clients.
Onboarding Process:
  • Get onboarded to company processes, scheduling software, and caregiver-client matching protocols. Shadow senior team members to understand workflow and client expectations. Begin managing lower-risk scheduling assignments under supervision. Develop familiarity with caregiver profiles, availability, and specific client care needs. Attend daily scheduling meetings and start contributing to coverage solutions.

Required Skills:

  • At least 1-2 years of experience as a Homecare Scheduler, client relations in the homecare or healthcare industry (preferably in the US/AUS). Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules. Background experience in Financial and Project Management is a plus. Strong time management and communication skills are essential.

Preferred Qualifications:

  • Prior experience in homecare, healthcare, or senior care. Familiarity with HIPAA compliance and caregiver credentialing.

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