Clinical Care Coordinator

1 day ago

Taguig, National Capital Region, Philippines beBeeCaregiver Full time $35,000 - $55,000

Improve health outcomes by connecting people with care and resources they need to feel their best in a culture guided by inclusion and comprehensive benefits.

As part of our clinical support team, you will be a key component in customer satisfaction making every contact informative, productive and positive for members and providers. You'll have the opportunity to do live outreach educating members about program benefits and services while also helping to manage member cases.

We are looking for individuals who can:

  • Manage the intake of members or the admission/discharge information post notification
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
  • Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
  • Handle resolution/inquiries from members and/or providers

Required skills and qualifications include HS Diploma or GED, 1+ years of customer service experience analyzing and solving customer problems, ability to create, edit, save and send documents utilizing Microsoft Word and Excel, and ability to type and talk at the same time and navigate through multiple screens.

At UnitedHealth Group, we believe everyone deserves the opportunity to live their healthiest life.

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