
Remote Team Lead
3 days ago
We are seeking a highly skilled Account Manager to join our team. In this role, you will be responsible for guiding a team of remote assistants who handle client accounts.
About This Position:
This is an exciting opportunity to leverage your expertise in account management and coaching to drive team performance and client satisfaction.
Main Responsibilities:
- BUILD STRONG RELATIONSHIPS with team members through regular check-ins and coaching sessions
- PROVIDE GUIDANCE AND SUPPORT to assistants as they work on their tasks
- DEVELOP AND IMPLEMENT strategies to decrease attendance issues and assistant idle time
Key Performance Indicators (KPIs):
- TEAM PERFORMANCE METRICS – Achievement of target KPIs for the team
- ASSISTANT RETENTION – Minimized turnover and improved engagement of team members
- CLIENT SATISFACTION – Positive feedback and continued partnerships with key accounts
Requirements:
- MULTIPLE YEARS OF EXPERIENCE in supervisory roles, preferably in remote work environments
- Demonstrated success in ACCOUNT MANAGEMENT, CLIENT SERVICES, or OPERATIONS
- SKILLS IN LEARNING NEW SOFTWARE PLATFORMS and EFFECTIVE PERFORMANCE MANAGEMENT STRATEGIES
What We Offer:
- FULL-TIME FREELANCER OPPORTUNITY
- FLEXIBLE WORK ARRANGEMENT: Fully remote position with flexibility to work from your preferred location
- REASONABLE WORK HOURS: Full Time, 40 hours/week
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