Team Lead

2 weeks ago

Iloilo City, Western Visayas, Philippines XtendOps Full time ₱104,000 - ₱130,878 per year

XtendOps PH Iloilo
is urgently hiring for an onsite Team Lead for a launch of a new campaign and someone who can start ASAP.

Required Experience

At least 12 months experience as full-time process

A minimum of two years of responsible leadership experiences in management or supervisory positions in the BPO industry

Good track record of meeting and delivering targets

Product Knowledge and Industry Experience

Outstanding interpersonal relationship building and employee coaching and development skills

Management experience in a team-oriented workplace preferred

Desired Skills:

Understanding team dynamics

Encouraging good relationships

Selecting and developing the right people

Delegating effectively

Motivating people

Managing discipline and dealing with conflict

Communicating

Planning

Decision Making

Problem solving

Required Skills:

Reporting skills

Data processing skills

Adept in the use of MS Office Suite, Google Suite and CRM tools related to customer interaction monitoring

Process documentation

Performance Management

Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

Project Management

Manage the preparation and maintenance of reports necessary to carry out the functions of the department

Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment

Coaching/Quality Management

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

Developing Standards

Develops strategies to promote team member adherence to company regulations and performance goals.

Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Conducts team meetings to update members on best practices and continuing expectations

Foster Teamwork

Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance

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