Operational Workflow Manager for Call Center Team
4 days ago
We are seeking an experienced Operational Workflow Manager to join our team at TASQ Staffing Solutions. This role is responsible for overseeing the workflow of our call center operations and ensuring seamless delivery of services.
About the RoleIn this position, you will be responsible for managing the scheduling and capacity planning processes, as well as providing real-time management and reporting. You will also lead internal and external calls, and work collaboratively with other teams to achieve common goals.
Your primary focus will be on developing and implementing strategies to optimize our operations, improve efficiency, and drive business growth. You will also be responsible for identifying areas for improvement and implementing changes to enhance our services.
Requirements- Bachelor's/College Degree
- At least 3 years of experience in a supervisory or assistant managerial role in a call center environment
- Excellent skills in capacity planning, scheduling, real-time management, and reporting
- Presentation skills
- Able to lead internal and external calls
- Flexible and willing to work in shift schedules and weekends as needed
We offer a competitive salary of $$60,000 - $80,000 per year, depending on experience, as well as opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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