Coordinating Administrative Support Professional

2 days ago

Cabuyao, Calabarzon, Philippines beBeeAdministrative Full time $1,100,000 - $1,500,000

Job Title: Administrative Assistant

The primary responsibility of this role is to coordinate all aspects of vendor and homeowner follow up for the department.

The Community Care Work Order Specialist will handle a ticketing system where they will work on 90% of their tasks, making a low volume of outbound calls to vendors if necessary.

Key Responsibilities:
  • Work order follow-up with vendors, managers, and homeowners via tickets, phone, and emails.
  • Escalate work orders to senior managers for status or additional information.
  • Handle difficult conversations with homeowners or vendors and de-escalate as needed.
  • Prioritize and review work orders in great detail to fix any mistakes and ensure the right steps are being taken.
  • Run work order reports.
  • Process incoming email work order updates from managers, vendors, and homeowners.
  • Assistance with ongoing maintenance and updates to our department policies/procedural manuals (SOPs), including profiles.
Required Skills and Qualifications:
  • Competitive salary based on experience.
  • Remote work opportunity.
  • 13th month pay.
  • Medical care allowance/HMO.
  • Holiday bonus.
  • Paid PTOs.
  • High school diploma.
  • 3 years working in a BPO/call center setting.
  • Strong verbal and writing skills.
  • Remote work experience.
  • A dedicated workstation at home is a must.
  • Minimum typing speed of 30 words per minute.
  • Experience in property management is a plus.
  • Familiarity with Zendesk is preferred.
Benefits:
  • Competitive salary.
  • Remote work opportunity.
  • Benefits package including medical care allowance/HMO and holiday bonus.
  • Paid time off.
Requirements:
  • High school diploma.
  • 3 years working in a BPO/call center setting.
  • Strong verbal and writing skills.
  • Remote work experience.
  • A dedicated workstation at home is a must.
  • Minimum typing speed of 30 words per minute.

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