Administrative Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱45,000
Customer Service Professional Opportunity

This role is ideal for a skilled administrator who can provide exceptional customer service and support to our team.

As the primary point of contact, you will manage incoming enquiries, deliver day-to-day administrative support, and maintain accurate records. Your excellent communication skills will ensure timely resolution of client issues and promote positive relationships with stakeholders.

The ideal candidate will have at least 3 years of experience in administration and customer service within the aged care or disability sector. They will be proficient in Microsoft Office, possess strong organisational skills, and demonstrate confidentiality and professionalism.

We offer a competitive salary, professional development opportunities, and a collaborative work environment. Our team values diversity and inclusion, and we strive to create a respectful workplace where everyone feels valued.

Key Responsibilities:
  • Manage phone calls, emails, and in-person enquiries in a professional and courteous manner.
  • Provide administrative support to our Care Coordinators, ensuring seamless coordination of services.
  • Assist in scheduling and coordinating services for clients, maintaining accurate records and documentation.
  • Escalate clinical or case management issues to the relevant Care Coordinator, ensuring prompt resolution.
  • Support reporting and compliance with aged care and disability service standards, promoting high-quality care for our clients.
Qualifications and Skills:
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Excellent written and verbal communication skills, with the ability to build strong relationships with clients and stakeholders.
  • Strong organisational and time-management skills, with the ability to prioritise tasks and manage competing demands.
  • Proficient in Microsoft Office and client management systems, with a willingness to learn and adapt to new technologies.
  • Ability to handle sensitive information with confidentiality and professionalism, upholding the highest standards of integrity and ethics.
Benefits:
  • Competitive salary and opportunities for professional growth and development.
  • Collaborative and inclusive work environment, valuing diversity and promoting a culture of respect.
  • Opportunities for leadership and expertise development, with a focus on delivering high-quality care and services.

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