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Our company is seeking a skilled Technical Support Representative to join our team. The successful candidate will be responsible for providing technical assistance to customers via phone, email, or case tickets.

About the Role

This role is perfect for individuals who are passionate about delivering excellent customer service and have strong technical skills. You will work closely with internal teams and external partners to resolve customer issues and improve our services.

The ideal candidate will possess strong communication and problem-solving skills, as well as experience working in a customer-facing role.

Key Responsibilities
  • Provide Tier 1 technical assistance to troubleshoot and diagnose hardware and software issues.
  • Communicate effectively with customers to understand and resolve their technical problems.
  • Manage multiple cases efficiently following the service-level agreement (SLA) and maintain detailed procedural documentation.
Requirements
  • Bachelor's degree in a Technical or Engineering field.
  • Minimum of 1 year of technical experience, preferably in a customer support role.
  • Fluent in English and Mandarin languages.
  • Professional phone, verbal, and written communication skills.
Benefits

We offer a competitive salary and benefits package, including opportunities for professional growth and development. Our team is dynamic and diverse, and we value collaboration and innovation.

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.