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Strategic Client Relationship Manager

1 week ago

Taguig, National Capital Region, Philippines ClickUp Full time
Job Description:
We are seeking a highly skilled Strategic Client Relationship Manager to join our team at ClickUp. As a member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving customer satisfaction, and ensuring their long-term success. If you have a passion for customer success and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:
  1. Strategic Customer Engagement:
    1. Foster strong relationships with clients through regular communication, proactive issue resolution, and effective problem-solving.
    2. Develop and implement customized engagement plans that meet the unique needs and goals of each client.
    3. Identify opportunities to upsell and cross-sell ClickUp services and products to existing clients.
  2. Technical Adoption and Expertise:
    1. Provide expert guidance and support to clients on the effective use of ClickUp's features and tools.
    2. Work closely with clients to identify and resolve technical issues, ensuring seamless integration and optimal performance.
  3. Data-Driven Insights:
    1. Analyze client data and usage patterns to identify trends, opportunities, and areas for improvement.
    2. Present actionable insights and recommendations to clients, empowering them to make informed decisions and achieve their goals.
  4. Driving Engagement & Adoption:
    1. Develop and execute targeted campaigns to increase client engagement, adoption, and retention.
    2. Collaborate with internal stakeholders to ensure alignment and consistency across all touchpoints.
  5. Cultural Fit, Growth Opportunities, & Leadership:
    1. Embody ClickUp's core values and principles, demonstrating a commitment to customer success and excellence.
    2. Mentor and develop junior team members, promoting growth and advancement opportunities.