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Customer Support Engineer

1 week ago

Pasig, National Capital Region, Philippines Finastra Full time

As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences.

We are seeking an Associate Technical Engineer to join our Customer Support team. In this position, you will be the primary point of contact for our clients, providing timely and effective resolution to their technical issues.

Key Responsibilities:

  • Respond to customer inquiries, including reported issues, questions, or requests for assistance.
  • Perform thorough technical investigations to identify root causes of issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Communicate progress and resolution updates to clients, ensuring timely and satisfactory outcomes.
  • Participate in client meetings and remote sessions to ensure effective communication and issue investigation.