Global Retail Customer Advocate
7 days ago
We are seeking a highly skilled and fluent Spanish bilingual customer service representative to join our team. As a key member of our retail solutions group, you will be responsible for delivering exceptional customer experiences through various channels including email, text, and live chat.
Your Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner.
- Engage with customers and vendors through multiple communication channels.
- Maintain updates on new and ongoing tickets to keep customers informed.
- Facilitate communication between customers and internal support teams to drive timely resolutions.
- Ensure customer satisfaction through meticulous issue tracking and resolution.
About You
To excel in this role, you should possess the following skills and qualifications:
- Fluency in Spanish and local Filipino citizenship.
- At least 1 year of BPO experience.
- Minimum 2nd year college undergraduate status.
- Good computer skills, particularly in Word, Excel, and Outlook.
- Excellent customer service and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Decisiveness, collaboration, flexibility, and adaptability.
- Prior experience in insurance or payments is preferred but not required.
Why Work with Us?
- Participate in a dynamic work environment that values creativity and flexibility.
- Engage in diverse tasks and channels, keeping each day exciting and challenging.
- Collaborate with a team that values your contributions and recognizes your hard work.
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