Global Retail Customer Advocate

7 days ago


Pasig, National Capital Region, Philippines Support Services Group Full time
Job Description

We are seeking a highly skilled and fluent Spanish bilingual customer service representative to join our team. As a key member of our retail solutions group, you will be responsible for delivering exceptional customer experiences through various channels including email, text, and live chat.

Your Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Engage with customers and vendors through multiple communication channels.
  • Maintain updates on new and ongoing tickets to keep customers informed.
  • Facilitate communication between customers and internal support teams to drive timely resolutions.
  • Ensure customer satisfaction through meticulous issue tracking and resolution.

About You

To excel in this role, you should possess the following skills and qualifications:

  • Fluency in Spanish and local Filipino citizenship.
  • At least 1 year of BPO experience.
  • Minimum 2nd year college undergraduate status.
  • Good computer skills, particularly in Word, Excel, and Outlook.
  • Excellent customer service and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Decisiveness, collaboration, flexibility, and adaptability.
  • Prior experience in insurance or payments is preferred but not required.

Why Work with Us?

  • Participate in a dynamic work environment that values creativity and flexibility.
  • Engage in diverse tasks and channels, keeping each day exciting and challenging.
  • Collaborate with a team that values your contributions and recognizes your hard work.

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