Virtual Support Coordinator

1 week ago

Manila, National Capital Region, Philippines Rippedboxstation Full time
Job Summary

We are seeking a highly skilled and organized Virtual Support Coordinator to join our team at Rippedboxstation. As a key member of our support team, you will be responsible for providing exceptional client service and ensuring seamless communication between clients and service providers.

Responsibilities
  • Client Support: Respond to client inquiries via email and other communication methods regarding appointments, service offerings, and general inquiries.
  • Assist clients with booking, cancellation, and rescheduling appointments through the company's online booking platform.
  • Provide support in navigating the company's website, including the new booking and online payment features.
  • Act as a liaison between clients and service providers to facilitate clear communication and resolution of issues.
  • Address concerns and escalate complex issues to appropriate team members.
Service Provider Support:
  • Assist all service providers with scheduling, session updates, and client management.
  • Act as a liaison between service providers and accounting team to ensure that the service providers are paid in a timely manner.
  • Ensure all client details are updated and accurately reflected in the Electronic Medical Record software (Medexa) and telehealth tools (Microsoft Teams).
  • Coordinate between service providers and management teams to ensure seamless experience for service providers.
Administrative Tasks:
  • Manage the scheduling of appointments across the team of service providers, making adjustments as needed to accommodate client or service provider changes.
  • Ensure proper documentation of client interactions, including updating client files, and payment details within Medexa and other platforms.
  • Track and manage online payments within Stripe and address any payment-related queries or issues from clients and providers.
  • Organize and maintain internal files, ensuring compliance with privacy regulations (HIPAA or PIPEDA where applicable).
Additional Responsibilities:
  • Submit weekly reports detailing client and service provider inquiries, including their status and proposed resolution paths.
  • Oversee all communication channels, including the company's email accounts.
  • Provide support for ongoing initiatives such as the IFHP initiative. Assist with promotional activities, including emailing existing clients regarding new services or features.
  • Perform other duties as assigned to ensure a smooth operation.
Requirements:
  • A minimum of 2 years proven work experience in customer service, administrative support, or related field.
  • A high school diploma or equivalent; post-secondary education in business administration, or related fields is an asset.
  • Experience in the healthcare industry, particularly with telehealth or clinic management, is a plus.
  • Familiarity with booking and payment systems such as Stripe and Microsoft Teams, is preferred.
  • Experience with word-processing software and spreadsheets (e.g. MS Office).
  • Knowledge of online calendars and scheduling (e.g. Google Calendar).
  • Excellent phone, email and instant messaging communication skills.
  • Ability to manage multiple tasks with efficiency and attention to detail.
  • Ability to work independently and as part of a team in a remote office environment.
Salary:

$45,000 - $60,000 per year, depending on experience.

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