
Programs Engagement Specialist
7 days ago
We are seeking a highly organized and detail-oriented Support Office Coordinator to join our team. The successful candidate will be responsible for providing administrative and operational support to senior team members, including report creation, task coordination, and issue escalation.
\Key Responsibilities:\- \
- Provide administrative support to senior team members, including report creation, task coordination, and issue escalation.\
- Establish and maintain knowledge management standards to meet communication needs.\
- Contribute to the strategy for shaping the sponsor experience regarding clear, impactful content and communications to sponsors.\
- Recommend strategies to enhance the effectiveness and consistency of sponsor engagement features year over year.\
- Monitor team outputs, recommend process improvements, and escalate issues or risks as needed.\
- Support staff onboarding, training, and mentoring, while contributing to reporting and analysis in collaboration with leadership.\
- Collaborate with internal production teams to relay feedback and resolve issues effectively.\
- Communicate with sponsor engagement teams from 20+ funding offices to gather requirements, respond to queries, and provide support or training.\
- Develop playbooks, calendars, field guidance, training materials, and internal newsletters or memos to support strategic communications initiatives.\
- Represent peers in Partnership-wide meetings during absences, managing team operations.\
- Manage workflow using Canva, Microsoft Word, PowerPoint, Excel, Smartsheet, Power BI, InDesign, Photoshop, and workflow management platforms.\
- Travel occasionally may be required, with flexibility to work across multiple time zones.\
- Professional experience in marketing, communications, journalism, project management, product, or customer experience development, including people management is preferred.\
- Experience in working across cultures and within complex organizational structures is an asset.\
- Proven creative acumen, with coaching or peer training experience a benefit.\
- Excellent written and verbal English is required; additional languages are an asset.\
- Applicant Types Accepted: Local Applicants Only\
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