Global Technical Support Role

7 days ago


Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱350,000 - ₱500,000

Job Title: Technical Support Specialist

Job Description:

This role is part of our Global Service Desk team. As a technical expert, you will be the primary point of contact for global remote work-at-home analysts via phone, email, instant message, etc.

You will be responsible for troubleshooting and resolving IT issues involving multiple systems, logging tickets with clear documentation of all actions performed in near real-time, maintaining a high customer satisfaction score based on user feedback, meeting individual Service Level Objectives across all tickets regardless of Severity, closing incidents with proper resolution and closure information, performing ticket issue trend analysis to identify recurring incidents and lead efforts to determine root cause(s) and ensure mitigation, and keeping technical knowledge base and documentations current.

Requirements:
  • Excellent written and oral communication skills.
  • Experience working in a Shared Service Environment.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS Office) and communication tools (Email Clients, Corporate Instant Messaging).


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