Global Network Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeNetwork Full time ₱400,000 - ₱800,000
Job Opportunity

We are seeking a skilled professional to support and deliver superior service to customers worldwide. This is a full-time opportunity with multiple shift options available.

Key Responsibilities:
  • Provide end-to-end support for customers with a focus on network infrastructure and related services.
  • Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SD-WAN.
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience.
  • Deep understanding of routing protocols.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with compliance processes.
What We Offer:

Our company provides a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

About Us:

Our company is a global leader in providing innovative solutions to customers worldwide.

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