Technical Support Professional

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time $450,000 - $1,234,567
Job Overview

This is a challenging opportunity to join our team as a Technical Support Associate. The successful candidate will be responsible for providing technical assistance and troubleshooting support to our customers, partners, and colleagues.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment. They should have excellent communication skills, both written and verbal, and be able to convey complex technical information in a clear and concise manner.

Key Responsibilities
  • Provide technical support and troubleshooting assistance to customers, partners, and colleagues via phone, email, and chat.
  • Install, modify, and repair computer hardware and software systems.
  • Resolve technical issues and troubleshoot problems to maintain productivity.
  • Maintain system functionality by testing computer components.
  • Help design and implement networks.
  • Consult with users to determine their hardware and software needs and assist in placing orders.
  • Maximize computer systems capabilities by studying technical applications and making recommendations.
  • Test compatibility of new programs with existing ones.
Requirements

To be considered for this role, you should have:

  • A minimum of 2 years of experience in technical support, preferably in a customer-facing role.
  • Intermediate-level knowledge of web-based and mobile apps.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills, both written and verbal.
  • Ability to work independently in a fast-paced environment.
  • Metrics-driven approach to handling high volumes of customer interactions.
  • Conflict resolution skills and even temperament in challenging situations.
  • Native or near-native English language skills.
  • Ability to understand and explain complex concepts simply.
  • Proactive attitude and ability to work with limited supervision.
Benefits

We offer a competitive salary and benefits package, including:

  • Flexible work schedule.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and reward for outstanding performance.
About Us

We are a global organization dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world. We value diversity, inclusion, and teamwork, and are committed to fostering a positive and supportive work environment.

What We're Looking For

We are seeking a highly motivated and detail-oriented individual who is passionate about providing exceptional customer service and technical support. If you are a team player with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.

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