Global Revenue Operations Manager

23 hours ago

Pasay, National Capital Region, Philippines beBeeManager Full time $120,000 - $180,000
Job Overview

This is a people management role in our revenue operations organization. As the manager, Global App Commercial Desk you will report to the Sr. Manager, EDO APAC. You will lead a team of App Commercial Desk Specialists across 3 timezones, supporting the high touch enterprise sales teams and external marketplace vendors.

Responsibilities
  • Develop and execute the global business strategy for the App Commercial Desk
  • Oversee day-to-day team activity and performance as a hands-on people manager
  • Ensure team of App Desk Sales specialists are achieving and exceeding internal KPIs
  • Act as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle.
  • Define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes
  • Work cross-functionally with other teams including Enterprise Deal Management, Marketplace Operations, Ecosystems and other groups to support the sales cycle.
  • Partner with content managers and business process analysts for the creation and maintenance of the process documentation for the App Commercial Desk.
  • Handle internal escalations in a timely manner and expedite resolution of problems as they arise
  • Maintain operational reporting and delivery of executive updates
  • Train and onboard new App Desk Sales Specialists.
  • Drive ongoing improvement of related processes and systems
  • Collaborate with Business Systems Analysts on projects to identify repeatable data entry processes suitable for automation
Requirements
  • Minimum 3 years relevant experience in a Supervisory/ Management role.
  • Bachelor's degree in Business, Finance/Accounting, Economics, or a related discipline.
  • Highly proficient with Excel, including creating ad hoc formulas.
  • Proficient with sales service desk tools.
  • Background in quoting/billing/vendor management in a B2B or B2C setting required
  • Excellent interpersonal skills and the ability to work/influence across organizational boundaries
  • Excellent oral and written communication, interpersonal and analytical skills, and capable of explaining complex concepts
  • Able to participate in video chats daily to support stakeholders, peers, management, customers, and partners.
  • Demonstrated ability to problem solve in complex situations with minimal guidance
  • Proven accountability
  • Team player
Nice to Have
  • Experience with Atlassian products
  • Knowledge of SOX Controls or in a controls environment
  • Industry experience in software development
  • Proficiency in using Salesforce or similar tools
Our Team

We are passionate about helping global field sales teams and external Marketplace vendors achieve their goals because their success is our success.

Benefits & Perks

Our organization offers a wide range of perks and benefits designed to support you and your family.

About Us

Our mission is to empower every team to unleash its potential.

We believe that diverse perspectives create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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