Proposal Development Manager

The role of Proposal Specialist is a pivotal position that drives the creation and development of proposals to help clients achieve their goals.

As a key member of our team, you will be responsible for reviewing requests for proposals (RFxs); capturing win themes; developing the proposal plan and templates; collaborating with technology partners on content creation; and reviewing proposals for grammar, punctuation, and consistency in style and formatting.

This role requires strong writing, editing, and proofing skills, as well as the ability to manage multiple proposals simultaneously and ensure timely delivery. Additionally, you will need to have a strong understanding of client/prospect's challenges and goals (as outlined in the RFx and the seller's opportunity plan) and ensure the team addresses those items in the response.

Key Responsibilities:

• Manage the work of an integrated pursuit team to meet all schedules and deadlines, including assessing the solicitation, resource requirements, and other proposal elements to determine proposal resource needs and schedules for the specific assigned opportunity.
• Maintain close working relationships with all members of the RFx team as well as any key internal stakeholders to generate proposals – including document preparation, team coordination, writing, editing, proofreading, compliance, overall quality control, and deadline adherence.
• Help define win strategies, themes, discriminators, key messages, and other pertinent proposal content.
• Manage and communicate the proposal development and production schedules, keeping the team and management informed of risks and developing risk mitigation plans as they occur.
• Monitor and triage public sector subscription services and forward relevant opportunities to the appropriate seller for capture management (review, analysis, and initial go/no go decision).
• Support continuous improvement of proposal processes, tools, and templates to enhance team efficiency and quality of responses.
• Assist in tracking proposal success rates, feedback, and post-submission insights to refine future responses.
• Train internal team members on the proposal management process and tools as required.
• Prepare physical presentation materials and arrange shipping of deliverables to clients (e.g., hard copies, flash drives), if necessary.

Requirements and Qualifications:

• 4+ years of experience in proposal development.
• Strong background developing win strategies, proposal plans, and other key deliverables for a successful proposal.
• APMP certification is a plus or experience with APMP, Shipley, and/or similar methodologies.
• Familiarity with proposal software (e.g., Responsive or equivalent) for content management and workflow automation.
• Proficiency in MS Office Suite; experience with Microsoft Dynamics CRM preferred.
• Experience working on remote teams.
• Proven strong writing, editing, and proofing skills.
• Experience with contact center technology, professional services, or cloud hyperscalers/platform leaders is preferred.

Benefits:

TTEC Digital is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding its diverse and inclusive workforce, striving to reflect the communities it serves while delivering amazing service and technology centered around humanity.

About Us:

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experiences (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company with representatives located worldwide. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.