Customer Service Ambassador

11 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,000,000 - ₱4,000,000
Are you passionate about delivering top-notch customer support? We're looking for a skilled Customer Support Advocate to join our team.

This role is perfect for someone who is empathetic, organized, and has excellent communication skills.About the Job

In this role, you will be the first point of contact for our clients, handling their inquiries and resolving any issues they may have. You'll work closely with our teams to provide seamless support and ensure that our customers are satisfied with our services.

You will also play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business. This is an exciting opportunity to make a real impact on our customers' experience and help drive our company's growth.

Your Responsibilities
  • Be a product expert in all areas, becoming a go-to resource for our customers.
  • Own customer communications and issues from initial contact until resolution, providing timely and effective support.
  • Collect customer feedback and use it to influence the direction of our product.
  • Identify issues and engage with our development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with our growing business.
  • Create and maintain internal and customer-facing documentation, such as knowledge base articles.
  • Work closely with Key Account Managers, Retention and Implementation, Marketing teams.
What We're Looking For
  • A proven track record of success in a customer support role.
  • Excellent written and oral communication skills, with the ability to create professional documents and presentations.
  • Good time management and organizational skills, with the ability to prioritize tasks effectively.
  • Ability to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Ability to work autonomously and as part of a team.
Why Join Us?
  • We offer a competitive salary and employee stock options from day 1.
  • Health/Dental/Vision benefits from day 1.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
  • We're an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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