
Customer Service Representative
3 days ago
Solaire Resort Entertainment City is seeking a highly skilled professional to fill the role of Slot Ambassador.
This full-time position requires excellent service skills, technical knowledge, and the ability to work effectively in a fast-paced environment.
- Main Responsibilities:
- Maintain machine functionality and provide top-tier service to both internal and external guests.
- Maintain a professional appearance and greet guests courteously.
- Ensure slot machines are functioning properly; attend to minor malfunctions and replenish slot tickets.
- Place "Out of Order" signs on broken machines and notify technicians and supervisors for repairs.
- Engage proactively with slot customers to foster positive relationships.
- Regularly patrol assigned areas, responding swiftly to guest concerns and machine service needs.
- Assist guests with gaming machines and provide information about casino events and services.
- Clearly explain game rules, payouts, and jackpots to guests.
- Assist with machine payouts according to department policies.
- Keep slot areas clean and organized.
- Complete sign-in/out sheets for radios and keys.
- Requirements:
- High school diploma or equivalent required.
- Prior experience in customer service or related field preferred.
- Familiarity with gaming regulations and company policies essential.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Able to maintain confidentiality and handle sensitive information.
- Working Conditions:
- Full-time position requiring regular attendance and flexibility to work varied shifts.
- Ability to lift up to 25 pounds and stand for long periods.
- What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
We are a leading entertainment destination offering a unique blend of luxury, excitement, and relaxation.
We strive to deliver exceptional customer experiences and create memorable moments for our guests.
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.
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