Customer Success Ambassador

17 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱1,728,000 - ₱2,160,000

About us

We are a profit optimization platform for e-commerce brands.

The Role: Customer Service Representative

You will help our e-commerce clients understand, utilize, and troubleshoot our testing platform.

Responsibilities
  • Deliver exceptional customer experiences by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become an expert on our product so you can answer questions quickly and accurately
  • Manage multiple open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops teams
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Qualifications
  • Proven experience in customer service or a related role
  • Excellent communication and problem-solving skills
  • You love helping people and can think critically
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Experience in e-commerce, SaaS, or analytics is a plus
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Culture & Values

We value customer-first and product-oriented approach. Our values include:

  • Put customers first — Be honest and transparent. Always act in the customer's best interest.
  • Be helpful — Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse, world-class team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree. Everyone is responsible for making us better.

What makes working here unique?

  • Collaborative team environment
  • Autonomy and flexibility
  • Opportunities for growth and development

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