
Hotel Guest Services Representative
1 week ago
We are seeking a highly skilled and experienced Customer Service Specialist to provide exceptional service to hotel guests.
Main Responsibilities:
- To manage inbound/outbound calls for hotel bookings with accuracy and efficiency, ensuring seamless customer experiences.
- To assist with reservations, cancellations, and special requests in a timely manner, meeting the high expectations of our guests.
- To provide detailed information on rates, availability, and policies to ensure guest satisfaction and loyalty.
- To deliver outstanding customer service, resolve guest concerns effectively, and maintain a positive attitude in a fast-paced environment.
Key Requirements:
- Strong communication skills in English (verbal & written) are essential, enabling effective interaction with guests and colleagues alike.
- Prior experience in hospitality or customer service is preferred but not required, as we welcome individuals who can learn quickly and adapt to our dynamic environment.
- Able to multitask and work efficiently in a fast-paced setting, prioritizing tasks to meet deadlines and exceed guest expectations.
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