Customer Service Agent

3 weeks ago

Pagadian, Zamboanga Peninsula, Philippines 1Aviation Groundhandling Services, Corp. Full time
Overview

Customer Service Agent (Zamboanga) at Zamboanga International Airport, with 1Aviation Groundhandling Services, Corp. Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

Responsibilities
  • Ensure that 1Aviation's Vision, Mission, and Values are achieved.
  • Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
  • Perform tasks based on the training provided.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters.
  • Attend post-flight briefing.
  • Observe on-time opening and closing of counters/gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attend guests' inquiries and provide aid and solutions based on company policies and procedures.
  • Handle flight disruption-related issues within authorized parameters and established standards.
  • Escalate to station management issues/challenges beyond authority.
  • Generate ancillary reports and ensure all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare sales reports and handle cash collections and bank remittances for deposit.
  • Remain at the airport for at least 30 minutes after the dispatch of the last flight for the day, as a precaution in case the flight returns.
  • Perform any other duties as assigned by the Immediate Superior.
Qualifications
  • Must be a graduate of a 4-year course, preferably in Hospitality Management/Tourism.
  • Preferably with work experience in a customer service environment.
  • Service oriented.
  • Above-average communication skills.
  • Analytical skills.
Experience
  • 0 - 1 years

Job posted on

Seniority level
  • Internship
Employment type
  • Full-time
Job function
  • Other
Industries
  • Airlines and Aviation
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