Technical Support Specialist
7 days ago
Taking the first step in technical assistance, as a Level 1 Support Specialist at Hunter's Hub Inc., you will be the primary point of contact for clients requiring assistance with basic inquiries and issues. This role is crucial in ensuring the smooth execution of workflows, pipelines, and jobs in our Production environment.
Main Responsibilities:
- Monitor the execution of workflows, pipelines, and jobs
- Review results and report to clients
- Diagnose and resolve basic issues encountered during workflow, pipeline, or job executions
- Log and track all issues using our ticketing system from creation to closing
- Document root cause, solution, and create knowledge base documentation to assist with future troubleshooting
Qualifications:
A bachelor's degree in computer science, Information Technology, or a related field is required. At least six months to one year of experience in L1 Support is also necessary. Knowledgeable in Azure Synapse/Asure Data Factory, ability to write efficient and optimized SQL queries, and previous experience in technical support roles are highly desirable.
About Us:
Hunter's Hub Inc. values innovation and collaboration. We work closely with our Service Delivery Manager, Project Manager, Client, and third-party vendors to ensure seamless performance.
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