Operational Excellence Manager

Job Title:Senior Manager for Service ExcellenceJob Summary:We are looking for a Senior Manager to lead our Service Excellence team. The ideal candidate will have experience in Lean Six Sigma and process improvement.Key Responsibilities:Lead and execute Lean Six Sigma initiativesEngage with senior leaders to identify and scope business challengesMentor...

Operational Excellence CoachThis role involves coaching and guiding team members to achieve operational excellence in their daily tasks. The ideal candidate should be able to stay updated on industry trends, training technologies, and innovative learning methodologies.Key ResponsibilitiesIncorporate new learning techniques to make training engaging and...

Campaign Operations Manager OverviewThe Campaign Operations Manager is responsible for overseeing the operational aspects of the contact center, ensuring technical and customer service support is delivered efficiently and effectively.This role emphasizes a holistic approach to operations, focusing on optimizing processes, managing team performance, and...

About Us:MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.Our Mission:We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized...

Join our team at 211 Dragon Holdings Inc. in Tarlac City as an Operations Excellence Manager.In this role, you will be responsible for overseeing the daily operations of our food business, ensuring customer satisfaction, and optimizing processes to drive efficiency and profitability.To succeed in this position, you will need:Strong Leadership and Management...

Service Quality Improvement SpecialistThe Service Quality Improvement Specialist is responsible for improving service quality through effective quality assurance processes and data-driven decision making.This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience and agent...

Job Description:We are seeking an experienced Quality Manager to join our team at Sutherland Global.Main Responsibilities:Collect and analyze customer feedbackEnsure compliance with key initiativesBuild a positive experienceRequirements:You should have a strong background in quality assurance, customer experience, or a related field.You should also possess...

ShareJob DescriptionDescriptionPosition OverviewWe are looking for a dynamic and experienced Operations Manager to lead and elevate our customer service operations. The ideal candidate is a results-oriented leader with a strong passion for delivering outstanding customer experiences. This role requires a blend of strategic leadership, operational expertise,...

About the RoleThe Operations Manager will be responsible for analyzing and reviewing existing processes to determine feasibility and identify gaps and internal control issues.Skill RequirementsStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Job DescriptionThe...

About the RoleThe successful candidate will set the path to success by managing performance, service quality, and customer expectations. Key responsibilities include:Establishing effective communication with clients and team members to understand their needs, resolve issues, and meet expectations;Developing and implementing data-driven strategies that impact...

**Business Operations Manager Job Overview**A Business Operations Manager at Dempsey is responsible for improving efficiency and increasing departmental profits while managing the company's overall operations. This includes overseeing several elements in a business, such as staff management, budget control, and customer engagement strategies.To excel in this...

Job Summary:We are looking for an experienced Operations Manager to oversee and optimize our daily operations, manage our sourcing and logistics processes, and lead cross-functional teams towards achieving our business objectives. This individual will play a key role in ensuring efficiency across our workflow, maintaining high standards in client relations,...

About the RoleMCI is seeking an experienced Operations and Sales Strategy Manager to join our team. As a key member of our leadership team, you will be responsible for developing and implementing operational strategies that drive business growth and improve customer satisfaction.The successful candidate will have a proven track record of success in a similar...

The Sales and Operations Manager will be responsible for leading, mentoring, and managing a team of sales professionals and operations staff to achieve and exceed sales targets and operational goals. This role requires a strategic thinker with a strong understanding of contact center operations, excellent leadership skills, and a proven track record in sales...

Job DescriptionThe Director will be responsible for overseeing contact center operations, including management of supervisors, quality control, production, and hours. This role requires strong leadership skills, excellent communication abilities, and a proven track record of driving sales growth.The Director will work closely with corporate leadership to...

OverviewWe are seeking a proactive and results-driven Business Operations Manager to oversee and develop a high-performing team of Sales, Graphic Designers, and Accounts personnel. The role requires strong leadership to drive performance, maintain service excellence, and support business growth.

Job OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking an experienced Accounting Manager who will oversee the...

Location: Philippines (Pampanga) – Remote, with regular in-person meetings Job Type: Full-timeAbout UsMyOutreach is a global leader in B2B lead generation. We're growing fast and seeking a hands-on Event Operations Manager to ensure our executive events run seamlessly.What You'll DoOversee the fulfilment of our executive roundtable events, ensuring...

Position OverviewMass Markets is a leading provider of business process outsourcing services, specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a skilled Billing Manager who will be...

Australian Outsource Desk Inc. is seeking a highly skilled Financial Operations Manager to join their team. The ideal candidate will have experience working with Australian clients, managing financial records, processing payroll, and ensuring compliance with Australian taxation and reporting requirements.Key Responsibilities:Manage financial records and...