Operational Excellence Coach

Job DescriptionBuwelo, an Exact Star Company, is seeking a highly skilled Customer Service Excellence Coach to join our team. As a key member of our call center operations, you will be responsible for providing coaching and development opportunities to our agents, ensuring they have the skills and knowledge necessary to deliver exceptional customer...

About Us:MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.Our Mission:We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized...

About UsMajorel is a global leader in customer experience and content services. We believe that exceptional customer experiences drive business success and we're looking for talented individuals like you to help us achieve this vision.The Quality Coach will be responsible for ensuring that our client's customers receive high-quality service by developing and...

ShareJob DescriptionEmployee Recognition and RewardsPerformance BonusGovernment Mandated Benefits13th Month PayInsurance Health & WellnessHealth Care On-SiteOthersCompany Social EventsParking Space, Retirement PlanProfessional DevelopmentProfessional DevelopmentMaternity & Paternity Leave, Parental Leave, Sick Leave, Vacation LeaveDescriptionCoaching &...

Job SummaryBuwelo, an Exact Star Company, is seeking a Coaching and Development Specialist to join our team. As a key member of our call center operations, you will be responsible for providing coaching and development opportunities to our agents, ensuring they have the skills and knowledge necessary to deliver exceptional customer service.The ideal...

About the RoleWe are seeking a highly skilled Sales Operations Associate to join our team at Digital Planners Corporation. As a key member of our sales organization, you will play a crucial role in driving efficiency, improving sales processes, and enhancing revenue growth.Company OverviewDigital Planners Corporation is a fast-growing hospitality technology...

About UsWe are TaskUs, a leading provider of outsourced digital services and next-generation customer experience solutions. Our mission is to empower our clients to represent, protect, and grow their brands by leveraging a cloud-based infrastructure.We take pride in our inclusive environment and positive impact on the community. Our People First culture has...

About the RoleWe are seeking a highly skilled and experienced Quality Coach to join our team at Majorel. As a Quality Coach, you will play a critical role in ensuring the highest level of customer experience through effective process improvement strategies.Key Responsibilities:Collaborate with clients to develop and implement quality coaching...

About UsCyberbacker Careers is a forward-thinking organization dedicated to delivering exceptional services to our clients. We are committed to innovation, excellence, and customer satisfaction.Job DescriptionWe are seeking a highly skilled Business Operations Specialist to join our team. The successful candidate will be responsible for managing all...

Job DescriptionThe Operations Director role is a high-level position that oversees the sales operation, ensuring it meets and exceeds targets, goals, and operational KPIs. The successful candidate will be responsible for managing a team of sales advocates, supervising their performance, and driving a winning sales culture.About MajorelMajorel is a global...

Role SummaryThe Production Manager at La Rose Noire will be responsible for leading the production team and overseeing the entire production process. The ideal candidate will have a strong background in production management and be able to develop and implement strategies to optimize all aspects of factory product manufacturing.Main ResponsibilitiesDevelop...

Job OverviewWe are a global leader in content services, trust & safety, and digital consumer engagement. Our comprehensive global footprint enables us to deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in customer experience.About the RoleThis position is responsible for overseeing customer...

We are a global leader in content services, trust and safety. Our unique culture of entrepreneurship drives us to deliver total reliability and digital transformation. We have deep domain expertise in tech-augmented front-to-back-office CX, Digital Consumer Engagement, CX Consulting and proprietary digital solutions for industry verticals.As an operations...

Job Title:Senior Manager for Service ExcellenceJob Summary:We are looking for a Senior Manager to lead our Service Excellence team. The ideal candidate will have experience in Lean Six Sigma and process improvement.Key Responsibilities:Lead and execute Lean Six Sigma initiativesEngage with senior leaders to identify and scope business challengesMentor...

Job Description:We are seeking an experienced Quality Manager to join our team at Sutherland Global.Main Responsibilities:Collect and analyze customer feedbackEnsure compliance with key initiativesBuild a positive experienceRequirements:You should have a strong background in quality assurance, customer experience, or a related field.You should also possess...

We are seeking a dynamic and results-driven Operations Manager to lead and oversee the day-to-day operations of our contact center. The ideal candidate will be responsible for ensuring that the contact center consistently meets client service level agreements (SLAs), enhances the overall customer experience, and drives team performance. The Operations...

Campaign Operations Manager OverviewThe Campaign Operations Manager is responsible for overseeing the operational aspects of the contact center, ensuring technical and customer service support is delivered efficiently and effectively.This role emphasizes a holistic approach to operations, focusing on optimizing processes, managing team performance, and...

Company Overview: Jollibee Group is a leading fast-food chain with a commitment to providing excellent customer service and quality food.Job Summary: We are seeking a highly skilled Restaurant Manager to join our team and lead the restaurant's operations, ensuring exceptional customer experiences and achieving business objectives.Responsibilities:Manage the...

Customer Experience Excellence ManagerThe Customer Experience Excellence Manager is responsible for ensuring high standards in customer interactions and compliance with company policies through effective quality assurance processes.This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer...

CLARK | Operations Supervisor - Business-to-BusinessSunday, November 24, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible...