Operations Manager for Contact Center Excellence

We are seeking a dynamic and results-driven Operations Manager to lead and oversee the day-to-day operations of our contact center. The ideal candidate will be responsible for ensuring that the contact center consistently meets client service level agreements (SLAs), enhances the overall customer experience, and drives team performance. The Operations...

Majorel Philippines Corp. is committed to delivering exceptional CX services to its clients. We believe in fostering a culture of continuous learning and improvement, and we're looking for talented individuals who share this vision.This role involves handling single escalations between Majorel and the client, supporting frontline agents in their work. The...

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve...

Universal Access and Systems Solutions Inc. is a leading provider of IT services and consulting solutions, seeking an experienced Sales Operations Manager to join our team.The ideal candidate will have a strong background in sales and operations management, with a proven track record of driving revenue growth and exceeding targets.About the Role:The Sales...

About UsVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

Campaign Management and Team LeadThe Campaign Operations Manager will lead a team of agents, driving performance to meet established KPIs and enhance customer satisfaction.This includes training and development programs for agents to enhance their technical knowledge and customer service skills.The Campaign Manager will also serve as the primary point of...

We are seeking a Contact Center Manager to oversee the daily operations of our contact center. As a Contact Center Manager, you will be responsible for executing the process and driving the performance of the team on key metrics.The role involves coaching, shadowing, and supporting agents directly, as well as identifying and growing talent, leading,...

About MCIMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.The Director of Operations plays a critical role in the management and...

Job Overview">We are seeking a skilled and customer-focused Contact Center Specialist to join our team at Neksjob Philippines. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences through prompt and effective responses to customer inquiries.">Main Responsibilities:">Provide timely and accurate...

About Us:MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.Our Mission:We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized...

Company OverviewVentra Health is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Our team focuses on Revenue Cycle Management, partnering with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and...

Campaign Operations Manager (Contact Center)Job Overview:The Campaign Manager for the Contact Center is responsible for overseeing the operational aspects of the contact center, ensuring that technical and customer service support is delivered efficiently and effectively. This role emphasizes a holistic approach to operations, focusing on optimizing...

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering customized solutions to meet the unique needs of our clients. We are seeking a skilled Call Center Agent to support our inbound and outbound customer service and sales projects.RequirementsMust be 18 years of age or olderHigh school diploma or equivalentExcellent...

Job Overview:The Campaign Manager for the Contact Center is responsible for overseeing the operational aspects of the contact center, ensuring that technical and customer service support is delivered efficiently and effectively. This role emphasizes a holistic approach to operations, focusing on optimizing processes, managing team performance, and ensuring...

The Sales and Operations Manager will be responsible for leading, mentoring, and managing a team of sales professionals and operations staff to achieve and exceed sales targets and operational goals. This role requires a strategic thinker with a strong understanding of contact center operations, excellent leadership skills, and a proven track record in sales...

Job DescriptionThe Director will be responsible for overseeing contact center operations, including management of supervisors, quality control, production, and hours. This role requires strong leadership skills, excellent communication abilities, and a proven track record of driving sales growth.The Director will work closely with corporate leadership to...

Universal Access and Systems Solutions Inc. is a dynamic organization seeking a seasoned Sales Operations Director to lead our sales and operations teams in achieving exceptional results.The ideal candidate will have a strong background in contact center operations, sales strategies, and leadership, with a proven track record of driving revenue growth and...

About UsVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

Why Join UsMajorel is a dynamic and innovative company that offers exciting career opportunities. As an Operations Manager, you will be part of a global team that delivers exceptional customer experiences.Key ResponsibilitiesLead, manage and develop supervisors through interactions and motivationFoster a culture of team spirit and hospitalityHighly visible...

**Role Purpose**The purpose of this role is to execute the process and drive the performance of the team on key metrics. The successful candidate will have a proven track record in managing teams and driving results in a fast-paced contact center environment.You will be responsible for coaching, shadowing, and supporting your direct reports to ensure they...